scheduled messages from SB not posting

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scheduled messages from SB not posting

Postby kelvinbrown » Sat Jan 12, 2013 1:56 am

I have scheduled messages to facebook page.


I have facebook setup to repost to twitter.

Manually messages I add on the page will repost.

However, any messages coming from SB will not repost.

I just tested again.

twitter account, https://twitter.com/muskogeedirect

facebook page, http://www.facebook.com/MuskogeeDirectory


This has been going on a week or so.

It only seems to be happening with this account.
I am guessing some how facebook is filtering it.

Kelvin
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Re: scheduled messages from SB not posting

Postby kelvinbrown » Sat Jan 12, 2013 1:58 am

Correction going on since Dec 3rd.

Kelvin
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Re: scheduled messages from SB not posting

Postby kelvinbrown » Sat Jan 12, 2013 2:08 am

Since some messages are getting through, maybe it is twitter doing the filtering.
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Re: scheduled messages from SB not posting

Postby Andy » Sat Jan 12, 2013 11:57 am

So the messages from Squareberry are posting? The issue is actually with a repost feature you are using between Facebook and Twitter? That sounds like it is an issue on that end and not with us. Could it be a size of message situation? Facebook allows longer messages than Twitter.

Why not connect your Twitter account to Squareberry also and schedule messages to both? You can schedule the same message to go to both or schedule similar messages targeted at each social network.
Andy
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Re: scheduled messages from SB not posting

Postby kelvinbrown » Sat Jan 12, 2013 1:19 pm

Yes squareberry messages are posting to facebook.

It is not a question of size, as these messages were set to repeat weekly, and worked for several weeks, then just stopped.

Yes, I will be changing to post directly to twitter from SB.

But before I did this I thought you should be aware, that one of them, FB or twitter, appears to be filtering what Twitter receives from facebook using squareberry.
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Re: scheduled messages from SB not posting

Postby Andy » Sat Jan 12, 2013 4:39 pm

Not sure that is in our control at all or what would be causing that, since it is between FB and Twitter and not a direct contact with our system.

I will pass it along to the Dev team anyway.
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Re: scheduled messages from SB not posting

Postby kelvinbrown » Sat Jan 12, 2013 5:52 pm

On the offending account, I found one post that should have been set to weekly, set to daily.
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Re: scheduled messages from SB not posting

Postby Andy » Sat Jan 12, 2013 7:20 pm

Is this related tot his same topic? I am having trouble following you here.

You said offending account... but it seems like the issues you were experiencing had to do with your Twitter/FB connection you had set-up, not your Squareberry account.

Now you are talking about repeat options. Are you saying you had previously set it to Weekly repeat and now it is set to Daily? If so, please provide the name of that message so we can look into it.

Thanks.
Andy
Squareberry Team
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Re: scheduled messages from SB not posting

Postby kelvinbrown » Sat Jan 12, 2013 8:07 pm

Hi Andy,

This was not an error but an oversight on my end.

I am thinking that one or the other ( facebook/twitter) saw the offending listing every day for xx amount and decided to filter things on that account.

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